How to Claim VAT Refund in UAE for Tourists: Expert Guide 2025

Value Added Tax (VAT) was introduced in the United Arab Emirates (UAE) in 2018, but the good news for international visitors is that tourists can claim a refund on their purchases. At Fandeez, we understand that navigating the VAT refund process in a foreign country can be challenging. That’s why we’ve created this comprehensive guide on how to claim VAT refund in UAE for tourists, ensuring you get back what you’re entitled to during your Dubai adventure.

Understanding VAT in the UAE

Before diving into the refund process, it’s important to understand what VAT is in the UAE context. The UAE implemented a 5% VAT on most goods and services starting January 1, 2018. This tax applies to most purchases, including retail shopping, dining, and accommodation.

However, recognizing the importance of tourism to the economy, the UAE government established the Tourist Refund Scheme (TRS) that allows visitors to recover the VAT paid on purchases they take out of the country. This scheme makes shopping in Dubai and other emirates even more attractive for tourists.

Who Can Claim a VAT Refund in UAE for Tourists?

Not everyone is eligible for the Dubai tourist tax refund program. To qualify, you must meet the following criteria:

• Be at least 18 years old
• Be a non-UAE resident
• Leave the UAE within 90 days of purchase
• Have a passport valid for at least the next 6 months

It’s worth noting that GCC nationals (citizens of Saudi Arabia, Kuwait, Bahrain, Oman, and Qatar) with a national ID card are not eligible for the tourist tax refund in Dubai and other emirates.

What Purchases Qualify for VAT Refund?

When shopping in the UAE with the intention to claim VAT refund in UAE for tourists, keep in mind that not all purchases are eligible. Here’s what qualifies:

• Goods that cost at least AED 250 (inclusive of VAT) from a single retailer
• Goods purchased from retailers participating in the Tax Refund Scheme
• Goods that will be exported out of the UAE within 90 days of purchase
• Goods that have not been used or partially used in the UAE

It’s essential to know that certain items are explicitly excluded from the refund scheme:

• Services (including hotel stays, restaurant meals, car rentals)
• Goods consumed in the UAE
• Motor vehicles and boats
• Goods that are prohibited from being exported

How to Claim VAT Refund in UAE for Tourists: Step-by-Step Process

At Fandeez, we believe in making complex processes simple to understand. Follow these steps to ensure you successfully claim your VAT refund:

1. Shop at Participating Retailers

Look for stores displaying the “Tax-Free Shopping” logo. These retailers are registered with the UAE’s Federal Tax Authority (FTA) and participate in the Tourist Refund Scheme. Major malls and retail outlets across Dubai and other emirates are typically part of this program.

2. Request a Tax-Free Form or Digital Tag

When making a purchase, inform the retailer that you’re a tourist and would like to claim a VAT refund. The retailer will ask to see your passport and then provide you with either:

• A paper tax-free form, or
• A digital tag linked to your passport

For the digital option, the retailer will scan your passport and link your purchase to it electronically, making the process even more convenient.

3. Collect and Keep Your Original Tax Invoices

Always request and keep your original tax invoices. These should clearly show:

• The retailer’s name and Tax Registration Number (TRN)
• Date of purchase
• Description of goods purchased
• Amount paid including VAT

These documents are crucial when claiming your vat refund Dubai for tourist purchases.

4. Process Your Refund at the Airport or Port

When leaving the UAE, make sure to arrive at the airport or port with extra time to process your refund. The procedure involves:

At the Verification Counter (Before Check-in)

• Present your passport, original tax invoices, and tax-free forms/tags
• Show the purchased items for verification
• Staff will validate your claim and approve the refund

At the Refund Counter (After Immigration)

After passing through immigration but before boarding your flight, visit the refund counter to receive your money. You can choose to receive your Dubai tourist tax refund in several ways:

• Cash refund (in AED, USD, EUR, or GBP)
• Credit card refund
• Bank transfer
• Digital wallet

The refund amount will be the VAT paid minus a small administrative fee.

VAT Refund Locations in the UAE

To claim your VAT refund in UAE for tourists, you must do so at one of the designated exit points. These include:

Airports

• Dubai International Airport (DXB) – All terminals
• Abu Dhabi International Airport
• Sharjah International Airport
• Al Maktoum International Airport (DWC)
• Ras Al Khaimah International Airport

Sea Ports

• Zayed Port in Abu Dhabi
• Port Rashid in Dubai
• Port of Fujairah

Land Borders

• Al Ghuwaifat border post (UAE-Saudi Arabia border)

Each location has dedicated refund counters operated by Planet, the company authorized by the FTA to process tourist VAT refunds.

Special Case: VAT on Gold in Dubai for Tourists

Dubai is famous for its gold souks and jewelry offerings, making it a popular shopping destination for precious metals. When it comes to VAT on gold in Dubai for tourists, there are some specific considerations to keep in mind:

Gold Jewelry

Standard gold jewelry is subject to the 5% VAT, and tourists can claim this back through the regular refund process. The minimum purchase threshold of AED 250 still applies.

Investment Gold

Pure investment gold (99.5% purity and above) is actually exempt from VAT in the UAE. This includes:

• Gold bars
• Gold coins used as currency
• Gold traded on recognized commodity markets

If you’re purchasing investment gold, you won’t pay VAT in the first place, so there’s nothing to refund. However, make sure you’re buying from a reputable dealer who correctly applies these exemptions.

Diamonds and Other Precious Stones

These items are subject to the standard 5% VAT and qualify for tourist refunds if all other conditions are met.

At Fandeez, we recommend asking for clarity on VAT charges when purchasing gold and precious metals in Dubai to ensure you understand what you can reclaim.

Tips to Maximize Your VAT Refund in UAE for Tourists

To get the most out of the tourist tax Dubai refund system, follow these expert tips from Fandeez:

Plan Your Shopping

Try to make larger purchases at a single store to meet the AED 250 minimum threshold. Multiple small purchases below this amount won’t qualify, even if their total exceeds AED 250.

Keep All Documentation Safe

Store your tax invoices, receipts, and tax-free forms securely. Consider taking photos as backup.

Don’t Use or Consume Products Before Leaving

Remember that items must be unused and in their original packaging when you present them at the verification counter.

Check Retailer Participation

Not all retailers participate in the Tax Refund Scheme. Look for the “Tax-Free Shopping” logo or ask before making purchases.

Pack Purchased Items in Hand Luggage

For high-value items, keep them in your carry-on luggage to facilitate verification at the airport.

Allow Extra Time at Departure

Plan to arrive at the airport at least 3-4 hours before your flight to have enough time for the verification and refund process.

Common Challenges and How to Overcome Them

Even with careful planning, tourists sometimes encounter issues when trying to claim their VAT refund in UAE. Here are some common challenges and Fandeez’s recommendations for addressing them:

Forgotten Documentation

If you’ve misplaced your tax invoice or tax-free form, contact the retailer immediately. Some stores can provide duplicates, though this isn’t guaranteed.

Missed Refund Deadline

The 90-day window from purchase to export is strict. Plan your shopping toward the end of your trip if possible, and don’t leave refund processing until the last minute at the airport.

Long Queues at Refund Counters

During peak tourist seasons, refund counters can be busy. Use the self-service kiosks where available or consider using the Planet mobile app to pre-process your refund claims.

Rejected Claims

If your claim is rejected, ask for a detailed explanation. Common reasons include:

• Item has been used
• Purchase wasn’t made at a participating retailer
• The purchased item is not eligible

Technical Issues with Digital Tags

If there’s a problem with your digital tag, you may need to visit the customer service desk at the refund counter. Bring all your receipts and purchased items.

Recent Updates to the Tourist Tax Refund System in Dubai

The UAE continuously improves its VAT refund system to enhance the tourist experience. Recent updates that tourists should be aware of include:

Digital Transformation

The system is increasingly digital, with more self-service kiosks available at airports and the introduction of the Planet Tax Free app, which allows tourists to pre-register their purchases.

Extended Processing Hours

Major airports now offer round-the-clock VAT refund services to accommodate flights at all hours.

Increased Participating Retailers

More retailers across the UAE have joined the scheme, expanding shopping options for tourists looking to benefit from tax-free purchases.

Pre-validation Options

Some malls now offer pre-validation services, allowing tourists to verify their purchases before reaching the airport, streamlining the departure process.

As experts in helping clients navigate financial processes, Fandeez keeps abreast of these changes to provide the most current advice on how to claim VAT refund in UAE for tourists.

VAT Refund in UAE for Tourists: Different Emirates, Different Experiences

While the VAT refund process is standardized across the UAE, there are some nuances to be aware of when shopping in different emirates:

Dubai

As the most visited emirate, Dubai has the most extensive infrastructure for processing tourist VAT refunds. Major malls like Dubai Mall and Mall of the Emirates have information desks specifically for tax-free shopping queries.

Abu Dhabi

The capital city offers a similarly smooth experience, with refund facilities at its international airport and major shopping destinations like Yas Mall and The Galleria.

Sharjah

Though smaller than Dubai and Abu Dhabi, Sharjah also participates in the tourist tax Dubai refund scheme, with processing available at Sharjah International Airport.

Northern Emirates

Ras Al Khaimah, Fujairah, Ajman, and Umm Al Quwain also offer the VAT refund service, though with fewer participating retailers and processing locations.

Planning Your Shopping Around VAT Refunds

Smart tourists plan their UAE shopping with the VAT refund process in mind. Here’s how to optimize your shopping experience:

Best Times to Shop

• Dubai Shopping Festival (usually December-January)
• Dubai Summer Surprises (summer months)
• Other seasonal sales

During these periods, you benefit from both discounted prices and the ability to claim vat refund Dubai for tourist purchases.

Strategic Shopping Locations

Focus on malls and areas with a high concentration of participating retailers to maximize eligible purchases. These include:

• Dubai Mall
• Mall of the Emirates
• City Centre Malls
• Gold and Diamond Park
• Dubai Gold Souk

High-Value Items Worth Considering

Items that offer the best value when factoring in the VAT refund include:

• Electronics
• Designer fashion and accessories
• Jewelry and watches
• Perfumes and cosmetics

At Fandeez, we recommend focusing on these categories for the best tax savings.

Comparing UAE’s Tourist Tax Dubai System with Other Countries

The UAE’s tax refund system for tourists is competitive globally, but it helps to understand how it compares to other popular shopping destinations:

UAE vs. European Union

• Minimum Purchase: UAE’s AED 250 threshold is lower than many EU countries
• VAT Rate: UAE’s 5% is lower than most EU countries (which range from 17-27%)
• Refund Process: Similar verification requirements but UAE offers more digital options

UAE vs. Singapore

• VAT Rate: UAE’s 5% vs. Singapore’s 7% GST
• Minimum Purchase: UAE’s system has a lower minimum purchase requirement
• Refund Percentage: UAE tourists typically get back close to 85% of the VAT paid, compared to about 80% in Singapore

UAE vs. Thailand

• Tax Rate: UAE’s 5% VAT vs. Thailand’s 7% VAT
• Minimum Purchase: Thailand’s minimum purchase requirement is higher
• Processing Fee: UAE’s administrative fees are generally lower

This comparison shows why claiming VAT refund in UAE for tourists is particularly advantageous compared to many other destinations.

The Economic Impact of the Tourist VAT Refund Program

The UAE’s Tax Refund Scheme does more than just benefit tourists; it’s a strategic economic initiative:

• Boosts tourism spending
• Enhances the UAE’s position as a global shopping destination
• Creates a competitive advantage over regional shopping hubs
• Encourages longer tourist stays

For consumers, this means continued investment in the program and likely enhancements to the refund process in the future.

FAQs About How to Claim VAT Refund in UAE for Tourists

At Fandeez, we frequently receive questions about the tourist tax refund process in Dubai and the wider UAE. Here are answers to the most common queries:

Is there a deadline for claiming my VAT refund?

Yes, you must export the goods within 90 days of purchase and claim your refund at your point of departure from the UAE.

How much of the VAT will I get back?

You’ll receive approximately 85% of the VAT paid. The remainder covers administrative fees for processing the refund.

Can I mail goods home and still claim a VAT refund?

No, you must physically carry the goods with you when leaving the UAE and present them at the verification counter.

What if my flight departs late at night or early morning?

The refund counters at major UAE airports operate 24/7, so you can process your refund regardless of your departure time.

Can I claim a refund for items I purchased for someone else?

Yes, as long as you personally export the items and meet all other eligibility criteria.

What if I’m transiting through the UAE to another destination?

You can still claim a VAT refund if you’re departing the UAE, even if it’s not your final destination. Just follow the standard process at your exit point.

Is there a maximum refund amount?

There’s no official cap on refund amounts, but very large refunds may require additional verification.

Special Considerations for Business Travelers

While the tourist refund scheme primarily targets leisure travelers, business visitors to the UAE can also benefit. If you’re in the UAE on business:

• You qualify for the tourist refund scheme if you meet all the standard eligibility criteria
• Personal purchases (not business expenses) can be refunded
• Consider keeping business and personal shopping separate for clearer documentation

As financial experts at Fandeez, we advise business travelers to maintain clear records distinguishing between business expenses and personal purchases eligible for VAT refund.

Dubai Tourist Tax Refund: Cultural Shopping Experiences

Some of the most unique shopping experiences in Dubai involve cultural items and traditional crafts. When shopping for these items, remember:

Traditional Souks

The atmospheric markets of Dubai and other emirates offer traditional goods like spices, textiles, and handicrafts. Many vendors in major souks like the Gold Souk and Spice Souk participate in the tax refund scheme, but always confirm before purchasing.

Cultural Items

When purchasing culturally significant items like:

• Hand-woven carpets
• Arabic coffee pots (dallah)
• Traditional clothing
• Artisanal crafts

Make sure to check if the retailer participates in the VAT refund program, as smaller, traditional shops might not.

Future of VAT Refunds for Tourists in the UAE

The UAE continues to innovate in its approach to tourist tax refunds. Based on current trends, here’s what tourists might expect in the coming years:

Increased Digitalization

The refund process is likely to become increasingly paperless, with more emphasis on digital receipts and verification.

Biometric Integration

Some airports are testing biometric verification systems that could streamline the validation process for returning visitors.

Expanded Coverage

More retailers, including smaller businesses and traditional markets, may join the scheme as it proves beneficial for tourism.

Enhanced User Experience

The introduction of artificial intelligence and machine learning could further reduce processing times and make the system more user-friendly.

At Fandeez, we stay informed about these developments to help our clients navigate the evolving process of claiming VAT refund in UAE for tourists.

How Fandeez Can Help with Your UAE Financial Questions

As specialists in financial services, Fandeez offers expert guidance on navigating tax refunds and other financial aspects of international travel. Our services include:

• Pre-trip consultations on VAT-eligible purchases
• Documentation review to ensure your refund claims will be successful
• Post-trip assistance if you encounter issues with your refund
• Comprehensive financial planning for international travelers

With our expertise, you can maximize your shopping benefits while visiting the UAE.

Conclusion: Making the Most of Your Dubai Shopping Experience

Understanding how to claim VAT refund in UAE for tourists is an essential part of maximizing your Dubai shopping experience. The process, while straightforward, requires some planning and attention to detail. By following the guidelines in this comprehensive guide, you’ll be well-equipped to navigate the system successfully.

Remember these key takeaways:

1. Shop at participating retailers displaying the “Tax-Free Shopping” logo
2. Ensure your purchases meet the minimum threshold of AED 250 per store
3. Keep all original invoices and documentation
4. Present your goods unused and in original packaging at departure
5. Allow extra time at the airport for processing your refund

Whether you’re shopping for luxury goods, electronics, gold jewelry, or traditional crafts, the UAE’s Tourist Refund Scheme makes your purchases even more attractive.

At Fandeez, we’re committed to helping travelers make informed financial decisions. The VAT refund process is just one aspect of smart financial management while traveling. With proper planning and knowledge, claiming your Dubai tourist tax refund can add significant value to your UAE shopping experience.

For more information about VAT on gold in Dubai for tourists or any other aspects of the tourist tax Dubai system, feel free to contact our expert team at Fandeez. We’re here to ensure your international financial transactions are as smooth and beneficial as possible.